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Returns Policy

Last Updated: September 11, 2026

1. Return window

Eligible stocked products may be returned within 14 days of delivery. Contact us before shipping anything back so we can issue return instructions and a return authorization.

2. Who pays return shipping

The customer pays return shipping in all cases, including returns to all countries and including returns where no product defect is found. CenturaCores does not prepay return labels unless we confirm a verified manufacturing defect and agree otherwise in writing.

You may use a customer-provided label or, with written authorization, your carrier account. See our Shipping Policy for label and account options.

3. Refund or replacement

For eligible returns we will provide a refund or a replacement, at our discretion after we inspect the returned goods. Refunds are issued to the original payment method after inspection.

4. What is eligible

  • Stocked catalog products: returnable within 14 days if unused, undamaged, and in original packaging suitable for resale, subject to inspection.
  • Core kits: refundable only if the kit is returned complete (all included cores and any included gap spacers or kit contents as shipped).

5. What is not returnable

  • Made-to-order or custom orders (including custom dimensions, gaps, finishes, or other non-catalog builds) are non-returnable except for verified manufacturing defects covered by warranty.
  • Incomplete kits, used, wound, modified, or damaged goods (except defects we caused).
  • Returns requested after the 14-day window without our written agreement.

6. Geographic scope

This returns policy applies to purchases in all countries we ship to, on the condition that the customer pays return shipment costs if a return is made, including when no defect is found.

7. Defective products

If you believe an item has a manufacturing defect, contact us with photos, your order number, and a short description. After technical verification we may arrange replacement or credit as described in our Terms of Service warranty section.

8. How to start a return

  1. Email [email protected] with your order number and reason for return.
  2. Wait for return authorization and packing instructions.
  3. Ship the goods with adequate protection; buyer pays return freight.